Managing Compliance Across a Scattered 3,500+ Unit Portfolio
How Riparian gained visibility into their municipal violations and reduced late fees by 90%
At a Glance
Key Results
- 90% reduction in late fees and penalties
- Centralized view of 3,500+ properties
- Avoided acquiring a portfolio with $60,000+ in hidden fines
The Challenge
With a large scattered-site portfolio spanning multiple states, Riparian faced a significant operational challenge: tracking municipal notices and violations. These notices were often sent via traditional mail to individual property addresses rather than the central office. In some cases, it was only posted on a property's door. As a result, notices were frequently missed or delayed, leading to compounding fines that management had little visibility into.
On the acquisition side, Riparian also struggled to assess compliance risk when evaluating new portfolios. Beyond what sellers provided, there was limited visibility into how properties had actually been maintained. In both cases, Riparian needed a way to surface and aggregate compliance risk before it became a financial liability.
The Solution
Riparian turned to Pane to digitize their compliance workflows. After uploading their portfolio into Pane, they gained access to their entire historical compliance record and used the Pane dashboard to monitor new violations as they appeared.
Instead of relying on mail forwarding or tenant communication, Riparian's operations team now receives instant digital alerts through Pane, with new violations automatically flagged as soon as they are issued.
The Outcome
The impact was immediate. Within the first quarter of implementation, Riparian saw a 90% reduction in late fees. The surprise fines that had previously plagued their operations were nearly eliminated.
Beyond the financial savings, the operational shift allowed Riparian's team to move from reactive crisis management to proactive property improvement. Maintenance teams are now dispatched immediately upon a violation notice, often resolving issues before fines are ever levied.
On the acquisition side, Pane enabled Riparian to conduct deeper due diligence on a potential portfolio acquisition and ultimately walk away from a deal after uncovering over $60,000 in unpaid fines that did not appear in the title search.